Fault index
Symptoms, and what they usually mean
A symptom is not a diagnosis. This index explains the likely causes behind each complaint so you know what a technician will be looking for.
Not Cooling
Usually restricted airflow, a failed fan motor, low refrigerant charge or a compressor that is drawing current but not pumping.
Refrigeration · Equestria →
Not Freezing
Usually an iced-up evaporator, a defrost circuit failure or a thermostat reading incorrectly.
Refrigeration · Equestria →
Leaking Water
Usually a blocked defrost drain, a cracked drip tray or a condensate pump that has stopped clearing.
Refrigeration · Equestria →
Refrigerant Leak
Usually corroded evaporator tubing, a failed braze joint or vibration damage at the compressor discharge line.
Refrigeration · Equestria →
Making Loud Noise
Usually worn fan bearings, loose mounting rubbers or a compressor nearing the end of its service life.
Refrigeration · Equestria →
Freezing Over / Icing Up
Usually a failed defrost heater or timer, a door seal drawing humid air in, or low charge causing the coil to ice.
Refrigeration · Equestria →
Not Switching On
Usually a tripped overload, a failed start relay, a control board fault or supply voltage outside tolerance.
Refrigeration · Equestria →
Tripping The Electricity
Usually a shorted compressor winding, moisture in a terminal box or a damaged heater element.
Refrigeration · Equestria →
Temperature Problems
Usually a drifting sensor, an incorrectly set controller or a system slowly losing capacity.
Refrigeration · Equestria →
Bad Smell
Usually biological growth on a wet coil, a blocked drain holding stagnant water or filters overdue for service.
Refrigeration · Equestria →
Not Lighting
Usually a dirty injector, a failed piezo or spark module, a tripped thermocouple or a regulator not delivering pressure.
Gas Heaters · Equestria →
Ignition Problems
Usually a worn spark electrode, moisture in the ignition path or a faulty ignition switch.
Gas Heaters · Equestria →
Yellow Or Uneven Flame
Usually incorrect gas-to-air mixture, a partially blocked burner port or contamination in the injector.
Gas Heaters · Equestria →
Regulator Problems
Usually a regulator that has failed closed, a perished hose or an incorrectly rated regulator for the appliance.
Gas Heaters · Equestria →
Smell Of Gas
Usually a loose fitting, a perished hose or a valve that is not seating — this is treated as an emergency.
Gas Heaters · Equestria →
Keeps Switching Off
Usually a flame-failure device shutting the appliance down, overheating or a safety cut-out doing its job.
Gas Heaters · Equestria →
Technicians available
Describe the symptom, we will find the cause
Tell us what the unit is doing and where you are. We confirm a time, arrive with test equipment and spares, and quote before we start.